Record damage on receipt
Observe packaging, identification and visible damage with the receiving team. Keep context and close-ups together in the same case.
REMOTEZAI / Logistics and transport
See the incident where the goods are located.
When a package arrives damaged or a shipment needs review, the responsible person may be far from the warehouse. REMOTEZAI supports guided live observation and evidence collection for handling the incident.
For carriers, logistics operators, warehouse managers and quality and operations teams.
Where it can help
Follow an incident
Clarify questions between the warehouse and a remote responsible person. Request additional views before determining the next step.
Review equipment condition
Document visible conditions of equipment and operational areas. Gather evidence to route maintenance needs to the appropriate team.
From observation to report
- Identify the incident, goods or equipment.
- Guide the team by video and capture overall views and details.
- Organise the evidence and prepare a report for the responsible team.
Questions about this use case
Can it support a transport claim?
It can organise a visual record of the observed condition. Claim assessment also depends on transport documents, applicable procedures and review by the responsible parties.
Does it replace warehouse management software?
REMOTEZAI supports visual inspection and incident documentation. Stock, shipment and transport management remain in the systems used by the operation.
Walk through a goods-receipt incident.
See how to connect the warehouse with a remote responsible person and prepare a visual record for handling the case.