Initial claims observation
Guide image capture of the asset and affected area. Identify missing information and situations that need an on-site assessment.
REMOTEZAI / Insurance and claims
Observe the damage and organise the evidence for review.
A phone description may leave questions about the visible extent of a loss. REMOTEZAI connects the adjuster with someone on site by video and brings the observations together to support the assessment of the case.
For insurers, loss adjusters, claims management companies and repair networks.
Where it can help
Clarify an inspection detail
Review a specific point with the policyholder, repairer or technician on site. Keep photographs and notes associated with the case.
Follow repair progress
Observe the work and gather material for the adjuster's review. Keep the incident context alongside evidence of subsequent repairs.
From observation to report
- Prepare the observation points and arrange the session with someone on site.
- Guide the video inspection and record both context and damage details.
- Review the evidence and produce a report to support technical assessment.
Questions about this use case
Can it support property and vehicle claims?
Visual evidence collection can support both. The adjuster defines what to observe and decides whether the collected information is sufficient or an on-site visit is needed.
Does the platform decide the settlement?
The platform organises observation and documentation. Assessment, coverage and settlement decisions belong to the responsible professionals and organisations.
Walk through a remote claims inspection.
Choose a claims example and see how to guide observation, collect evidence and prepare the case for review.