Prepare the visit
Observe equipment, visible symptoms and installation conditions. Gather information to decide which technician, materials or additional checks are needed.
REMOTEZAI / Maintenance and field service
See the issue before preparing the intervention.
A service request becomes clearer when technical support can see the equipment. REMOTEZAI enables video triage, guided observation and evidence collection to prepare a visit or follow a repair.
For HVAC, refrigeration, equipment service companies, installers and after-sales service networks.
Where it can help
Support the technician
Connect the person in the field with an experienced colleague. Share a view of the issue and document the details behind the guidance.
Review the intervention
Document changes and the condition observed after the work. Leave a record the team can consult when following up on the request.
From observation to report
- Identify the request, the equipment and the person who will show it.
- Guide the video observation and collect photographs and notes.
- Review the evidence and prepare the intervention or follow-up.
Questions about this use case
Can it be used before dispatching a technician?
Yes. Visual triage provides context and helps prepare a visit when one is needed. The technical team determines which checks are appropriate for the person on site.
Does the participant need to install an app?
The participant joins through a browser on a compatible device. Camera, microphone and a suitable connection enable live guided observation.
Bring a typical service request.
See how your team can move from a fault description to guided observation, with evidence organised for the next step.