Understand the damage and the space around it

A close-up of a stain only tells part of the story. Guide a video walkthrough, connect details to each room and organize property evidence so your team can review the case with a clearer sense of its setting.

Viewing a room and visible signs of property damage with remote support
Illustrative use case image

Situations suited to a guided walkthrough

  • Recording visible signs of water damage
  • Documenting rooms and belongings
  • Preparing for an on-site assessment

A fuller view of the property

From room to detail

Connect visible damage to the room, surrounding surfaces and belongings involved

Clearer requests

Guide the person on site and identify missing images while the session is still open

Organized follow-up

Keep observations and additional evidence in the same case file for the team's review

Walk through the property with a clear purpose

  1. Plan the walkthrough

    Choose the relevant rooms and confirm which areas the person can safely access

  2. Frame the space, then the detail

    Capture a view of the room first, followed by clear images of each affected area

  3. Connect the observations

    Review the photographs, record what remains uncertain and organize any requests for further evidence

A record that keeps its context

  • Overall views of each room
  • Location and appearance of visible damage
  • Photographs of relevant belongings
  • Observations and questions to resolve

Images alone cannot establish the cause or full extent of damage. Structural risks, electrical installations and inaccessible areas require appropriate on-site assessment. The session should be limited to areas that can be observed safely.

Give every image a place in the story

Turn a guided walkthrough into useful evidence for assessment, follow-up and reporting.

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